Privacy Policy

Thank you for visiting Hanugardens. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit hanugardens.com, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Business Information

This website is operated by:

Hanugardens
MERCURA ENTERPRISES LLC

Address:
30 N GOULD ST STE 100
SHERIDAN, WY 82801
United States

Phone: +1 (213) 232-6832
Email: support@hanugardens.com

2. Information We Collect

We may collect personal information that you provide directly to us when you visit our website, place an order, create an account, contact customer support, subscribe to marketing messages, or interact with our services.

The information we collect may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Account login details, if applicable
Customer support messages
Product preferences or browsing activity
Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on the website
Referring website or source
Cookies and similar tracking data

3. Payment Information

Payments are processed securely through third-party payment providers.

Hanugardens does not store full credit card or payment card details on its own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

4. How We Use Your Information

We may use personal information for the following purposes:

To process and fulfill orders
To confirm payment and prevent fraud
To ship products and provide tracking information
To communicate with you about your order
To provide customer support
To respond to questions, requests, or complaints
To manage returns, refunds, or replacements
To improve our website, products, and services
To personalize your shopping experience
To send marketing emails or promotional messages, where permitted
To maintain website security
To detect and prevent fraud, misuse, or unauthorized activity
To comply with legal, tax, accounting, and regulatory obligations

5. Cookies and Tracking Technologies

Hanugardens may use cookies and similar tracking technologies to help operate the website, improve user experience, analyze website traffic, remember preferences, and support marketing or advertising activities.

Cookies may help us understand how visitors use our website and may allow certain website features to work properly.

You can adjust your browser settings to refuse or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

Shopify also provides customer privacy tools such as cookie banners and data-sharing opt-out pages that merchants can configure based on the regions where they sell.

6. How We Share Information

We may share personal information with trusted third parties only when necessary to operate our business, provide services, complete orders, or comply with legal obligations.

These third parties may include:

Ecommerce platform providers, such as Shopify
Payment processors
Shipping carriers
Order fulfillment partners
Email and communication service providers
Marketing and advertising platforms
Analytics providers
Fraud prevention and security providers
Professional advisors, such as accountants or legal advisors
Government authorities, regulators, or law enforcement when required by law

We do not sell personal information for money.

7. Advertising and Analytics

We may use analytics and advertising tools to understand website performance, improve our services, and show relevant ads.

These tools may collect information about your browser, device, pages visited, and interactions with our website.

Advertising partners may use cookies or similar technologies to provide personalized or interest-based advertising, subject to applicable laws and privacy settings.

Where required by law, you may have the right to opt out of certain targeted advertising or data-sharing activities.

8. Email and Marketing Communications

If you sign up for our newsletter, create an account, place an order, or otherwise agree to receive marketing communications, we may send you emails about products, offers, updates, or promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@hanugardens.com.

Even if you unsubscribe from marketing messages, we may still send you service-related messages, such as order confirmations, shipping updates, customer support replies, or policy notices.

9. SMS and Phone Communications

If you provide your phone number, we may use it to contact you about your order, delivery, customer support request, or other service-related matters.

Where permitted and with appropriate consent, we may also send promotional SMS messages.

You may opt out of promotional SMS messages by following the instructions in the message or by contacting us at support@hanugardens.com.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Customers are responsible for keeping account login details confidential and for notifying us if they suspect unauthorized account access.

11. Data Retention

We keep personal information only for as long as reasonably necessary to provide services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.

Order and transaction records may be retained for accounting, tax, legal, and compliance purposes.

When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Opt out of marketing communications
Opt out of certain data-sharing or targeted advertising activities
Request information about how your data is used or disclosed

To submit a privacy request, contact us at support@hanugardens.com.

We may need to verify your identity before processing certain privacy requests.

13. California and U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.

These may include the right to know what personal information is collected, used, disclosed, or shared; the right to request deletion or correction; and the right to opt out of certain data-sharing or targeted advertising activities.

Hanugardens does not sell personal information for money.

To exercise privacy rights, contact us at support@hanugardens.com.

If required by applicable law, we will honor valid opt-out requests and other privacy requests.

14. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at support@hanugardens.com, and we will take appropriate steps to delete the information where required.

15. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

Hanugardens is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policies of any third-party websites you visit.

16. International Users

Hanugardens primarily serves customers in the United States.

If you access our website from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.

By using our website, you consent to the transfer and processing of your information as described in this Privacy Policy, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, website features, or services.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

18. Contact Information

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us: