Terms of service

Last Updated: May 2026

Welcome to Hanugardens. These Terms and Conditions govern your access to and use of our website, products, and services, including purchases made through hanugardens.com.

By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use our website or purchase products from us.

1. General Information

Hanugardens is operated by:

Official Name: MERCURA ENTERPRISES LLC
Business Name: Hanugardens
Address: 30 N GOULD ST STE 100, SHERIDAN, WY 82801, United States
Phone: +1 (213) 232-6832
Email: support@hanugardens.com

Hanugardens operates an online store offering seeds and related gardening products for home gardeners, growers, and plant enthusiasts in the United States.

These Terms apply to all users of the website, including visitors, customers, and anyone else who accesses or uses our website or services.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order, contacting us, or using our website.

3. Product Information

We make reasonable efforts to display accurate product names, descriptions, seed varieties, images, prices, availability, planting guidance, and growing information.

However, we do not guarantee that all website content will always be complete, current, error-free, or suitable for your specific growing needs.

Product images are for reference only. Actual plant appearance, flowering, harvest, size, color, and growth may vary depending on natural conditions, seed variety, climate, care, and growing environment.

We reserve the right to correct errors, update product information, change pricing, or discontinue products at any time without prior notice.

4. Seeds, Germination, and Growing Results

Seeds are natural products. Germination and growing results may vary based on many factors outside our control, including but not limited to:

  • Seed storage after delivery
  • Planting depth
  • Soil quality
  • Moisture levels
  • Temperature
  • Light exposure
  • Weather conditions
  • Growing zone
  • Pests, disease, or wildlife
  • Customer care, timing, and planting method

Hanugardens may provide planting instructions, germination information, and growing guidance for educational purposes only. This information does not guarantee specific germination rates, bloom results, harvest results, plant size, or overall growing success.

By purchasing seeds from us, you understand and agree that Hanugardens is not responsible for failed germination or poor growing results caused by conditions outside our control.

5. Customer Responsibility and Local Laws

Customers are responsible for checking whether a seed variety is suitable for their local climate, growing conditions, intended use, and local laws.

Certain plants may be restricted, invasive, regulated, toxic, or unsuitable in some states, counties, or municipalities.

By placing an order, you agree that you are responsible for complying with all applicable federal, state, county, and local laws, regulations, and restrictions related to purchasing, possessing, planting, growing, or using seeds and plants.

Hanugardens does not provide legal, agricultural, medical, or environmental advice.

6. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraud or unauthorized activity
  • Incorrect or incomplete customer information
  • Shipping restrictions
  • Compliance or legal concerns
  • Violation of these Terms

If we cancel an order after payment has been made, we will issue a refund to the original payment method, unless otherwise required by law.

7. Pricing and Payment

All prices are listed on the website in U.S. dollars unless otherwise stated.

Prices, discounts, promotions, and availability may change at any time without prior notice.

Payments are processed securely through third-party payment providers. Accepted payment methods may include the options shown at checkout, such as major credit cards, debit cards, digital wallets, Shop Pay, or other supported payment methods.

Hanugardens does not store full credit card or payment card details on its own systems.

You agree to provide valid and authorized payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

Hanugardens currently ships to supported locations within the United States, as shown at checkout.

Order processing times, shipping costs, and estimated delivery times may be displayed on the website or during checkout. Delivery timelines are estimates only and are not guaranteed.

Shipping and delivery may be affected by factors outside our control, including carrier delays, weather events, holidays, incorrect addresses, supply-chain issues, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate shipping address. Hanugardens is not responsible for failed delivery, delays, lost packages, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Once an order is handed to the shipping carrier, delivery is managed by the carrier. However, if your package is lost, delayed, or marked delivered but not received, please contact us at support@hanugardens.com, so we can review the issue and assist where possible.

For more information, please review our Shipping Policy.

9. Returns, Refunds, and Replacements

Because seeds are natural products and can be affected by storage, handling, moisture, temperature, and planting conditions after delivery, returns may be limited.

If your order arrives damaged, defective, incorrect, or missing items, please contact us within 7 days of delivery at support@hanugardens.com.

Please include:

  • Your order number
  • Your full name
  • Email address used at checkout
  • Description of the issue
  • Clear photos of the product and packaging, when applicable

We may offer a replacement, refund, or store credit depending on the issue and our review.

Unopened and unused seed packets may be eligible for return if you contact us within 30 days of delivery and receive approval before sending the item back.

Opened, used, planted, damaged-after-delivery, or improperly stored seed packets are not eligible for return.

Refunds, if approved, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the issue was caused by our error.

For full details, please review our Return and Refund Policy.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@hanugardens.com.

We cannot guarantee cancellation once an order has been processed, packed, shipped, or handed over to the carrier.

If cancellation is possible, we will confirm by email and issue any applicable refund to the original payment method.

11. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for fraudulent, unlawful, harmful, or abusive purposes
  • Submit false, misleading, or inaccurate information
  • Attempt to gain unauthorized access to our systems
  • Interfere with website security or functionality
  • Upload or transmit viruses, malware, bots, or harmful code
  • Copy, scrape, reproduce, or misuse website content
  • Use our website in a way that violates applicable laws or third-party rights
  • Resell our products or content in a misleading or unauthorized manner

We reserve the right to restrict, suspend, or terminate access to the website if we believe a user has violated these Terms.

12. Intellectual Property

All content on hanugardens.com, including text, product descriptions, images, graphics, logos, branding, icons, website design, page layouts, and other materials, is owned by or licensed to Hanugardens and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit any part of our website or content without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

13. Third-Party Services and Links

Our website may use third-party services, including but not limited to Shopify, payment processors, shipping providers, analytics tools, marketing platforms, and customer support tools.

Our website may also contain links to third-party websites.

Hanugardens is not responsible for the content, policies, security, availability, or practices of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.

14. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

You agree to notify us immediately if you suspect unauthorized access to your account.

Hanugardens is not responsible for losses caused by your failure to protect your account information.

15. Disclaimer of Warranties

Our website, products, seed information, planting guides, and services are provided on an “as is” and “as available” basis unless otherwise stated.

To the fullest extent permitted by law, Hanugardens makes no warranties, express or implied, regarding:

  • Website availability or uninterrupted access
  • Accuracy, completeness, or reliability of website content
  • Product suitability for a particular purpose
  • Specific germination rates or growing results
  • Error-free or secure website operation
  • Compatibility of any seed variety with a customer’s specific location or growing conditions

Some states do not allow limitations on implied warranties, so some of these limitations may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Hanugardens, MERCURA ENTERPRISES LLC, and their owners, officers, employees, agents, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, products, or services.

This includes, but is not limited to:

  • Failed germination
  • Poor plant growth
  • Crop loss
  • Plant damage
  • Soil issues
  • Pest or disease issues
  • Business interruption
  • Loss of profits
  • Delivery delays
  • Website errors
  • Loss of data
  • Misuse or improper use of products

To the extent permitted by law, our total liability for any claim related to a purchase shall not exceed the amount paid by you for the specific product giving rise to the claim.

Some states do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless Hanugardens, MERCURA ENTERPRISES LLC, and their owners, officers, employees, agents, affiliates, suppliers, and service providers from any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

  • Your use of the website
  • Your purchase, planting, possession, or use of seeds or products
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your infringement of any third-party rights
  • Misuse, improper planting, or improper storage of any product

18. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy.

By using our website, submitting personal information, or placing an order, you agree to the collection, use, and disclosure of your information as described in our Privacy Policy.

Please review our Privacy Policy for more details about how we handle personal information.

19. Electronic Communications

By using our website, placing an order, or contacting us electronically, you consent to receive communications from Hanugardens by email, SMS, phone, or other electronic means where permitted by law.

We may contact you about your order, customer support requests, account activity, shipping updates, policy updates, or promotional messages where permitted.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

20. Promotions and Discounts

Promotions, discounts, coupon codes, free-shipping offers, and special offers may be subject to additional terms, expiration dates, product exclusions, order minimums, and availability.

We reserve the right to modify, suspend, or cancel promotions at any time without prior notice.

Promotional offers cannot be applied retroactively unless stated otherwise.

21. Force Majeure

Hanugardens shall not be responsible for delays, failures, losses, or damages caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, carrier delays, labor disputes, supply-chain disruptions, pandemics, government actions, internet outages, power failures, or other unforeseen events.

22. Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

23. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United States and the laws of the State of Wyoming, without regard to conflict-of-law principles.

Nothing in these Terms limits any rights you may have under applicable federal, state, or local consumer protection laws.

24. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

25. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Hanugardens
MERCURA ENTERPRISES LLC

Address:
30 N GOULD ST STE 100
SHERIDAN, WY 82801
United States

Phone: +1 (213) 232-6832
Email: support@hanugardens.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM ET

Response Times:
We strive to respond to most inquiries within 24–48 business hours on weekdays.